Cancellation & Refund Policy | Yaadon Ka Ghar

1. Overview

At Yaadon Ka Ghar, we provide digital family memory preservation and heritage services. Because all plans, memory vaults, and celebration passes are digital services activated electronically upon payment confirmation, we offer transparent cancellation and refund terms as outlined below.

2. Subscription Cancellation

Self-Service Cancellation: You can cancel recurring monthly or annual family memory subscriptions at any time by navigating to Settings → Billing within your account dashboard.
Access Until Period End: Upon cancellation, your upgraded plan features and vault capacity remain active until the end of your current prepaid billing cycle.
No Automatic Renewal: Your subscription will not renew after cancellation, and no further charges will be billed to your payment method.

3. Refund Eligibility

A. 7-Day Money-Back Guarantee on Annual Plans: If you purchase an annual preservation plan (such as Parivaar Annual or Virasat Annual) and are not satisfied with the digital service, you may request a 100% full refund within 7 days of your initial upgrade payment.

B. Monthly Subscriptions: Monthly subscriptions can be canceled at any time to avoid future renewals. Fees already billed for an active monthly period are non-refundable once digital services have been activated, except in verified cases of technical error or duplicate billing.

C. Celebration Event Passes (Shubh Vivaah): Refund requests for one-time celebration event passes can be submitted within 7 days of purchase provided the celebration event has not yet taken place.

4. What Happens to Your Stored Family Memories?

We understand the irreplaceable sentimental value of your family photos, videos, and voice recordings. We will never automatically delete your uploaded memories upon subscription cancellation or plan expiry.

When a paid plan concludes, your account transitions to the free Aarambh Plan. All previously preserved memories remain accessible to view and download. If your stored media exceeds the free tier capacity, new uploads are paused until you upgrade or archive older files to manage usage within free limits.

5. How to Request a Refund & Processing Timelines

To request a refund under our guarantee:

Submit a ticket through your dashboard at /support, or email support@yaadonkaghar.com with your registered email and payment transaction reference.
Our support team will verify your request within 24 business hours.
Once approved, the refund is initiated through our payment gateway partner (Razorpay).
The refunded amount will be credited back to your original source of payment (UPI, Card, or Bank Account) within 5 to 7 business days as per standard banking clearance cycles.

6. Contact Support

For any billing inquiries, refund requests, or account assistance, please reach out to our team at support@yaadonkaghar.com or visit our Contact Us page.